Bad company

Good day Towards the end of last year 2017 I app**** for funeral policy for my brother in law who just passed on on the 20 August. I dropped my claim at Sanlam Sky and I received call and SMSs informing me that they are busy with investigation. I give them all the information they asked but to my surprise I received a call that informed me they won't pay me because we are not of the same blood, but I did inform them that he is my brother in-law. I am so disappointed and embarrassed buy Sanlam Sky because they did accepted my money knowing that he is brother in law now they are telling me about blood where was blood when they accepted policy application , I feel like I am ****d my wellbeing buy this company that promise a lot when they need clients, I could have signed with better companies that are not robing their clients with **** information. I think brother in law is brother in law that cannot be clarified. Even if he isnt my direct family but I did give them my correct surname and his surname meaning the company was supposed not to accept my policy, I am ****** by Sanlam Sky