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KW
Kim W

1 reviews | Active since Feb 2021

13 Mar 2024, 11:46

bad communication and service

Claim has been sent through on Friday, its day 4 and no positive updates only getting, its processing its processing.

0
Replies (7)
Sanlam
Sanlam's reply13 Mar 2024, 12:58
Official
Good day Kim   We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
Sanlam Client Care 
KW
Kim W's update13 Mar 2024, 13:32
Reviewer Update
legacy
Sanlam
Sanlam's reply13 Mar 2024, 13:39
Official
Thank you for the information. We have escalated your complaint to Sanlam Corporate. 

Regards
Sanlam Client Care
KW
Kim W's update13 Mar 2024, 15:48
Reviewer Update
so, no one is interested in assisting us
Sanlam
Sanlam's reply13 Mar 2024, 15:57
Official
Hello Kim

Sanlam Corporate will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care
KW
Kim W's update13 Mar 2024, 16:25
Reviewer Update
So your people, Sanlam keeps saying the claim is in process, bare in mind it was submitted Friday and we need to sort out my sis by the weekend
Sanlam
Sanlam's reply14 Mar 2024, 09:50
Official
Good day Kim
 
This is to confirm that Sanlam Corporate has acknowledged your complaint via email and will be assisting you further.

Regards
Sanlam Client Care