Bad communication

I made a withdrawal request on the 24th of November 2022 and the consultant said that it was captured and would be paid out after 7 days. On the 5th of December the payment was not made and when I called they said that it was only captured on the day(5th)and I should wait 3 days because it has been escalated and will be put on priority. Today on the 7th I still have not received any correspondence or money from Assupol and each time I call in the consultants say my claim is with credit control n they are not sure why the funds have not been released. When I ask further questions and their names they hung up the phone. I need the money the for personal commitments and the company is not performing up to the expetected levels. I would like to receive a call or rather correspondence to my query or I'll move my business to a comoany that will value me and my money.