Bad client service

<p>I called sanlam head office in bellville today the 16/09/2016 @ 08:13 GMT. After being transferred numerous times the call gets through to Yandiswa Jeremiah very roude agent, who does not know how to maintain proffessionalism when dealing with clients. She asked for my credentials, I provided my id number, she futher asks who are you? I provided my name and surmane, what do you want? I was at sanlam last week requesting a withdrawal of my savings I still have not received the funds I reply. How much is it ? I reply the consultant who assisted me at the walkin centre did not tell me. She asked me the same question 3 times, after I had provided her with the same answer three times, she then hangs up on me. </p> <p>Sanlam the agents should be groomed and trained on maintaining some standard of professionalism on calls, as they represent a Brand not a backyard sheebeen.</p>