SL
Sarah L
1 reviews | Active since Feb 2019
08 Feb 2019, 19:11
Bad client service
After a death claim was submitted no agent called. Its one month and still no feedback
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Replies (1)
Sanlam's replyOfficial
11 Feb 2019, 07:46Dear Sarah,
Thank you for informing us about this. Our sincere condolences on your loss and apology for the poor service experience.
We will urgently attend to your complaint and provide further feedback by direct e-mail.
Regards,
Assupol Complaints Manager
Thank you for informing us about this. Our sincere condolences on your loss and apology for the poor service experience.
We will urgently attend to your complaint and provide further feedback by direct e-mail.
Regards,
Assupol Complaints Manager
Best regards,
Sanlam's reply11 Feb 2019, 07:46
Official
Dear Sarah,
Thank you for informing us about this. Our sincere condolences on your loss and apology for the poor service experience.
We will urgently attend to your complaint and provide further feedback by direct e-mail.
Regards,
Assupol Complaints Manager
Thank you for informing us about this. Our sincere condolences on your loss and apology for the poor service experience.
We will urgently attend to your complaint and provide further feedback by direct e-mail.
Regards,
Assupol Complaints Manager
Best regards,