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Arthur W

1 reviews | Active since Jun 2024

10 Jun 2024, 15:35

Bad claims experience Sanlam sky

Sanlam sky it jus off 2month we been struggle to claim frm my mother's My channel for life under sanlam sky policy we maked alot calls Emails sended they can't get the policy or pick it up on systems but they debited my mother's account who jus over 2month deceased the staff at sanlam sky are very unprofessional and don't have any customers service we going take this further this is bad company there debited my mom account this month for June but stil they can't pay out our claim how is that possible

0
Replies (12)
Sanlam
Sanlam's reply10 Jun 2024, 15:41
Official
Good afternoon Arthur

Our sincere condolences with your loss.

We are also sorry to learn of your service experience and will be sending you a Private reply.

Regards
Sanlam Client Care
AW
Arthur W's update10 Jun 2024, 15:56
Reviewer Update
My cell num *** my mother id num is ***. My channel for life policy num is ***2
Sanlam
Sanlam's reply10 Jun 2024, 16:06
Official
Thank you for the information. We have referred it to Sanlam SKY.

 Regards
Sanlam Client Care 
AW
Arthur W's update11 Jun 2024, 10:50
Reviewer Update
So my claim is falling deaf ears I stil have nt received any feedback frm sanlam sky am so disguised by u service really
Sanlam
Sanlam's reply11 Jun 2024, 10:55
Official
Good morning Arthur

The matter has been escalated to Sanlam Sky.

Once they have looked into the matter, they will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Jun 2024, 11:11
Official
Hello Arthur

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
AW
Arthur W's update11 Jun 2024, 16:29
Reviewer Update
Sanlam sky am highly disgusted by service on my funeral claim I received and email frm they complaints assessor at sanlam sky and in a email it states that the claim will pay out today then I went to sanlam belleville branch and spoke to they team leader Juliane and told me she call me back with feedback she never call this ppl don't have empathy really when back second tym to fallow up they consultant sayss claim has nt been processed on they system yet so really feedup with sanlam sky am going to take this to oubandman now feed up
Sanlam
Sanlam's reply11 Jun 2024, 16:45
Official
Hello Arthur

We are sorry to hear this. Please respond to the email from Sanlam SKY for further assistance.

Regards
Sanlam Client Care 
AW
Arthur W's update11 Jun 2024, 17:21
Reviewer Update
Am really feedup with sanlam sky am lodging formal complaint to the oubudmans
Sanlam
Sanlam's reply12 Jun 2024, 06:58
Official
Good morning Arthur

Thank you for your message.  

We are really sorry to hear that this experience has left you feeling the way you do.

We have relayed your latest messages to Sanlam Sky for assistance.

Regards
Sanlam Client Care
AW
Arthur W's update12 Jun 2024, 07:12
Reviewer Update
Gm hello Peter thank u for u assistance in this matter it was resolved by sanlam sky
Sanlam
Sanlam's reply12 Jun 2024, 07:29
Official
We are happy to hear this, Arthur.

Thank you for letting us know.

Regards
Sanlam Client Care