CK
Cathy K
1 reviews | Active since Mar 2009
10 Jan 2023, 10:07
Bad Baddest Service
I submitted a claim for a funeral policy I took, all documents were submitted as per telecom with the consultant, I only got an email confirming my claim number and no communication from Assupol, it has been Six days and still nothing from them, I wonder if I will ever get paid. Call Centre consultants Phuthi Sekwadi (Thursday 05 Jan 2023) time 08h00 Thato (Monday 09 Jan 2023) time (12h07) Thandeka (Tuesday 10 Jan 2023) time (08h57)
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
10 Jan 2023, 10:12Dear Cathy, my sincerest condolences on the loss of your loved one. My apology also for any frustration caused by this matter. We will urgently investigate it and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply10 Jan 2023, 10:12
Official
Dear Cathy, my sincerest condolences on the loss of your loved one. My apology also for any frustration caused by this matter. We will urgently investigate it and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
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Cathy K's updateReviewer Update
10 Jan 2023, 10:20This response looks like it's automated anyway let me wait and see even though I managed to bury my uncle without my claim being paid
Assupol I still want my money I wish I could cancel all my policies I have with you. I am up to here struuu
Assupol I still want my money I wish I could cancel all my policies I have with you. I am up to here struuu
CK
Cathy K's update10 Jan 2023, 10:20
Reviewer Update
This response looks like it's automated anyway let me wait and see even though I managed to bury my uncle without my claim being paid
Assupol I still want my money I wish I could cancel all my policies I have with you. I am up to here struuu
Assupol I still want my money I wish I could cancel all my policies I have with you. I am up to here struuu
Sanlam's replyOfficial
10 Jan 2023, 10:43Hi, this was not an automated response. Regards,
Sanlam's reply10 Jan 2023, 10:43
Official
Hi, this was not an automated response. Regards,
Sanlam's replyOfficial
11 Jan 2023, 14:41Dear Cathy, we refer to the funeral claim complaint and confirm that payment was made today as confirmed by my direct e-mail to you. Kind regards, Assupol Complaints Manager
Sanlam's reply11 Jan 2023, 14:41
Official
Dear Cathy, we refer to the funeral claim complaint and confirm that payment was made today as confirmed by my direct e-mail to you. Kind regards, Assupol Complaints Manager