Bad bad service Sanlam

Sanlam is the worst campany to use . My husband past away 6/10/2023 I did sent them all the documents to pay out the death policy ,his ID number is *** Andre Smith, my name Irene Smith, nobody is coming back to you ,you sent and sent document every day ,what is the purpose to use sanlam,I a busy losing all my goods to stay alive. *** Nearly two months later and I speak to myself I am the only beneficiary on the policy.

What do I need to do