Bad bad service

Good day this morning I followed up with sanlam regarding my provident fund pay out, ref:COM-2***1.... With no satisfaction to my call or complaint... I had to hear about 4 to 6 weeks again, bank verification still need to be done plus sanlam have to check if all my contributions have been made.... My question is... How can you send me a statements for 13 years every year with my contribution and now you question if all my contributions have been made? I was surpose to be called yesterday 21/09/22 but only got a mail saying sanlam is still investigating... Meanwhile tomorrow me and my underage kids will be out on the street, how long Will I still need to wait as it seems my complaint is of no importance I am very frustrated at this point.

I only received an email last week that I will be contacted today to be updated but I have not been contacted yet, I am still waiting and have no patience anymore.

I have received a call thank you

One thing I hate is promises... I got a call on the 26th, which led to a very fruitful conversation and very helpful, the problem I have is that I was said that I would get a call again on the 28th, which Will be the the update of my payment date... I never got the call waited all day, even sent a mail but got no response... I don't know anymore.

I would really like it if sanlam or the relevant department at sanlam can reply on my emails I sent, the process of my claim is almost done Sars send back the directive now I need to know when today the claim will be paid out into my account.... I have sent a mail this morning but I do not get any response back.