JN
Jacques N
1 reviews | Active since Jul 2019
21 Jul 2023, 11:10
Bad bad service
Dear Sanlam
As per the your website it states that your provident fund payouts takes 4 to 5 working days to pay out and to do the transfer
It also states that you notify your clients on the progress
I am still waiting for feedback after 2 weeks and no feedback as yet
You are quick in giving guidance on how to save and work with retirement funds and telling everyone how awesome you are but when it comes to deliverance you are absolutely useless
I would not suggest anyone to make use of this company to manage retirement funds
Hopefully I will get my funds before I retire!!!
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
21 Jul 2023, 11:17Good morning Jacques
We are sorry to hear about your service experience and have arranged for the responsible team to look into the matter and contact you.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have arranged for the responsible team to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply21 Jul 2023, 11:17
Official
Good morning Jacques
We are sorry to hear about your service experience and have arranged for the responsible team to look into the matter and contact you.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have arranged for the responsible team to look into the matter and contact you.
Regards
Sanlam Client Care
JN
Jacques N's updateReviewer Update
21 Jul 2023, 11:39Good morning Sanlam client care, Of I may ask?
How will you contact me if you do not even have the relevant info to contact me?
You can always try and choose one of the millions complaints that were raised by your other clients? good place to start?
Unbelievable
How will you contact me if you do not even have the relevant info to contact me?
You can always try and choose one of the millions complaints that were raised by your other clients? good place to start?
Unbelievable
JN
Jacques N's update21 Jul 2023, 11:39
Reviewer Update
Good morning Sanlam client care, Of I may ask?
How will you contact me if you do not even have the relevant info to contact me?
You can always try and choose one of the millions complaints that were raised by your other clients? good place to start?
Unbelievable
How will you contact me if you do not even have the relevant info to contact me?
You can always try and choose one of the millions complaints that were raised by your other clients? good place to start?
Unbelievable
Sanlam's replyOfficial
21 Jul 2023, 11:46Hello Jacques
We were able to trace your record with the contact details you have provided.
The responsible team will be in touch with you.
Regards
Sanlam Client Care
We were able to trace your record with the contact details you have provided.
The responsible team will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply21 Jul 2023, 11:46
Official
Hello Jacques
We were able to trace your record with the contact details you have provided.
The responsible team will be in touch with you.
Regards
Sanlam Client Care
We were able to trace your record with the contact details you have provided.
The responsible team will be in touch with you.
Regards
Sanlam Client Care
JN
Jacques N's updateReviewer Update
21 Jul 2023, 13:02Good afternoon Sanlam
Still no feedback
Still no feedback
JN
Jacques N's update21 Jul 2023, 13:02
Reviewer Update
Good afternoon Sanlam
Still no feedback
Still no feedback
Sanlam's replyOfficial
21 Jul 2023, 13:20Good afternoon Jacques
The matter has already been referred to the responsible team.
They will be in touch with you.
Regards
Sanlam Client Care
The matter has already been referred to the responsible team.
They will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply21 Jul 2023, 13:20
Official
Good afternoon Jacques
The matter has already been referred to the responsible team.
They will be in touch with you.
Regards
Sanlam Client Care
The matter has already been referred to the responsible team.
They will be in touch with you.
Regards
Sanlam Client Care
JN
Jacques N's updateReviewer Update
21 Jul 2023, 16:35Hi Sanlam
Still no feedback
even on HP you are lying
Still no feedback
even on HP you are lying
JN
Jacques N's update21 Jul 2023, 16:35
Reviewer Update
Hi Sanlam
Still no feedback
even on HP you are lying
Still no feedback
even on HP you are lying
Sanlam's replyOfficial
24 Jul 2023, 07:31Good morning Jacques
We have received feedback that the matter has been allocated for handling.
Once the matter has been investigated, you will be contacted.
Regards
Sanlam Client Care
We have received feedback that the matter has been allocated for handling.
Once the matter has been investigated, you will be contacted.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2023, 07:31
Official
Good morning Jacques
We have received feedback that the matter has been allocated for handling.
Once the matter has been investigated, you will be contacted.
Regards
Sanlam Client Care
We have received feedback that the matter has been allocated for handling.
Once the matter has been investigated, you will be contacted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Jul 2023, 11:16Hello Jacques
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2023, 11:16
Official
Hello Jacques
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
JN
Jacques N's updateReviewer Update
31 Jul 2023, 12:43Dear Sanlam
I see the only time a client receives a response is when something gets posted on HP so I will be using this platform from now on!!
After the last reply on the 24th, I was contacted and told that the query was in progress!!! Who would have guessed
I have been sending emails to the person in charge of this case numerous times but no response
I will spare you from mentioning your name as you might sit without a job!!!
Can someone please contact me as I would like to move my RA to a different provider
I see the only time a client receives a response is when something gets posted on HP so I will be using this platform from now on!!
After the last reply on the 24th, I was contacted and told that the query was in progress!!! Who would have guessed
I have been sending emails to the person in charge of this case numerous times but no response
I will spare you from mentioning your name as you might sit without a job!!!
Can someone please contact me as I would like to move my RA to a different provider
JN
Jacques N's update31 Jul 2023, 12:43
Reviewer Update
Dear Sanlam
I see the only time a client receives a response is when something gets posted on HP so I will be using this platform from now on!!
After the last reply on the 24th, I was contacted and told that the query was in progress!!! Who would have guessed
I have been sending emails to the person in charge of this case numerous times but no response
I will spare you from mentioning your name as you might sit without a job!!!
Can someone please contact me as I would like to move my RA to a different provider
I see the only time a client receives a response is when something gets posted on HP so I will be using this platform from now on!!
After the last reply on the 24th, I was contacted and told that the query was in progress!!! Who would have guessed
I have been sending emails to the person in charge of this case numerous times but no response
I will spare you from mentioning your name as you might sit without a job!!!
Can someone please contact me as I would like to move my RA to a different provider
Sanlam's replyOfficial
31 Jul 2023, 13:07Good day Jacques
We do apologise for the frustration this has caused you. We have informed the relevant department of your request.
Regards
Sanlam Client Care
We do apologise for the frustration this has caused you. We have informed the relevant department of your request.
Regards
Sanlam Client Care
Sanlam's reply31 Jul 2023, 13:07
Official
Good day Jacques
We do apologise for the frustration this has caused you. We have informed the relevant department of your request.
Regards
Sanlam Client Care
We do apologise for the frustration this has caused you. We have informed the relevant department of your request.
Regards
Sanlam Client Care
Sanlam's replyOfficial
31 Jul 2023, 14:19We have received confirmation that you have been contacted and is being assisted by Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply31 Jul 2023, 14:19
Official
We have received confirmation that you have been contacted and is being assisted by Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care