Bad Bad service

Good day

Please assist i have a funeral policy with Safrican insurance under Bokamoso policy , hai my biggest problem is am no longer sure if the scheme is legit or not , why i have a policy with them since 2006 i was referred by a good friend last year i called because i want to add the dependent till to day she is not added , the tell no of 011 778 800 only machine answer and get cut off after some time . my frustration is that am a breadwinner and i trust them that in time of need i will get someone who will talk to me and advised how to put a claim , them what will happen if the calls are not answered ... BAD BAD SERVICE i called any time of the day but still no answer