Bad bad service

Sanlam is by far the most useless company to deal with. We are struggling for the last 5 months to get answers from them about money that was supposed to be paid out to a deceased husband. The 2 people that dealt with this policy is just pulling up their shoulders right now and pacing the bucket. The person is actually thinking off moving over all his personal stuff like business and personal insurance but by the looks off the response we have been getting my personal option is he should tell them to take a hike.