Bad Bad Service!!!!!

I paid my Sanlam policy on the 4th of March 2015, today is the 17th, and guess what, they send me a email stating that my policy is cancelled due to non payment and it if do not pay and amount that is R872 more than the amount outstanding they will permanently cancel my policy.<br> <br> I phoned them and had to hold for 15 min before some answered the phone which just told me that she can see the money that I paid but they did not allocate it and if she had to send a ticket it might take a day or so to get this done.<br> <br> On request to speak to a manager they put me on hold for another 7 minutes before I hanged up.<br> <br> Their service is really bad if they cannot allocate a payment in 2 weeks time.<br>