Bad Bad Service

<p>I submitted a funeral death benefit on 24.08.2016. All documents was submitted as per their request.</p> <p>Sanlam never comunicated to me that they need more documents, so they just chose to ignore me.</p> <p>When i enquired 30.08.2016 why the benefit was not paid, i was told its still being assessed, then later i was told they need BI1663. Its almost impossible to get through to the callcenre, and the phone lines is is such a poor condition. I tried via the website, but that is even worse.</p> <p>What irratates me is that i never missed a payment in the last 16 years, but i battle to get the benefit paid to me when i need it. Samlam, i will rather move my other policies to a service provider that wants to support me in times that i need support the most......</p>