LM
Lesego M
1 reviews | Active since Dec 2022
04 Aug 2023, 13:42
Bad Bad Experience
I have submitted my cash back claim on the 1st of August 2023. I have submitted all the required documents but till to date i have not received my payment. I have been sent from pillar to post. I have spoken to Candace Van Rensburg, Portia and Motlagane Mabe and still my problem is not solved.
I have exhausted all avenues and do not know what to do. I wouldn't recommend assupol to anyone. Their customer service is none existent. I am utter disappointed and at this point i do not know what to do.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
04 Aug 2023, 14:03Dear Lesego, thank you for informing us about this. My apology for the unfortunate experience. We are urgently investigating this and will provide further feedback to you as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply04 Aug 2023, 14:03
Official
Dear Lesego, thank you for informing us about this. My apology for the unfortunate experience. We are urgently investigating this and will provide further feedback to you as soon as possible. Regards, Assupol Complaints Manager
LM
Lesego M's updateReviewer Update
04 Aug 2023, 15:03I am still waiting for feedback. What is the time frame for your responses. Honestly i am so disappointed i have 3 policy with you guys for 4 years. I have never claimed on them. But when it it time for me to get my cash back you play hide and sick. I am doing to report you to ombudsman and FSCA. Your service is disgusting.
LM
Lesego M's update04 Aug 2023, 15:03
Reviewer Update
I am still waiting for feedback. What is the time frame for your responses. Honestly i am so disappointed i have 3 policy with you guys for 4 years. I have never claimed on them. But when it it time for me to get my cash back you play hide and sick. I am doing to report you to ombudsman and FSCA. Your service is disgusting.
Sanlam's replyOfficial
04 Aug 2023, 15:21Good day, we have already informed our claims management team to assist in correcting this matter and to confirm if the payment made possible rejected and should be reissued. We will keep you informed. We are aware of the urgency and apologise again for any inconvenience caused.
Sanlam's reply04 Aug 2023, 15:21
Official
Good day, we have already informed our claims management team to assist in correcting this matter and to confirm if the payment made possible rejected and should be reissued. We will keep you informed. We are aware of the urgency and apologise again for any inconvenience caused.
LM
Lesego M's updateReviewer Update
04 Aug 2023, 15:34Nothing new, that is the same story i heard from Candance and Portia this morning @ 7:55 that payment was rejected cause you are experiencing technical problems and they will escalate the matter and get back to me but they never gotten back to me.
I hope this time around this problem will be solved. No more escalation cause you like escalating but nothing gets resolved there to.
I hope this time around this problem will be solved. No more escalation cause you like escalating but nothing gets resolved there to.
LM
Lesego M's update04 Aug 2023, 15:34
Reviewer Update
Nothing new, that is the same story i heard from Candance and Portia this morning @ 7:55 that payment was rejected cause you are experiencing technical problems and they will escalate the matter and get back to me but they never gotten back to me.
I hope this time around this problem will be solved. No more escalation cause you like escalating but nothing gets resolved there to.
I hope this time around this problem will be solved. No more escalation cause you like escalating but nothing gets resolved there to.
Sanlam's replyOfficial
04 Aug 2023, 15:57Noted
Sanlam's reply04 Aug 2023, 15:57
Official
Noted
LM
Lesego M's updateReviewer Update
08 Aug 2023, 11:10I am still waiting for my money since the 1st of August. I have received an email saying my issue is resolved but unfortunately not.
I guess my last option will be ombudsman and FSCA.
I guess my last option will be ombudsman and FSCA.
LM
Lesego M's update08 Aug 2023, 11:10
Reviewer Update
I am still waiting for my money since the 1st of August. I have received an email saying my issue is resolved but unfortunately not.
I guess my last option will be ombudsman and FSCA.
I guess my last option will be ombudsman and FSCA.
Sanlam's replyOfficial
08 Aug 2023, 11:15Good day, the payment is in process and scheduled for today. I have requested our claims team to provide the proof of payment when it becomes available. Regards
Sanlam's reply08 Aug 2023, 11:15
Official
Good day, the payment is in process and scheduled for today. I have requested our claims team to provide the proof of payment when it becomes available. Regards
LM
Lesego M's updateReviewer Update
08 Aug 2023, 13:56Kindly furnish me with proof of payment.
LM
Lesego M's update08 Aug 2023, 13:56
Reviewer Update
Kindly furnish me with proof of payment.
Sanlam's replyOfficial
08 Aug 2023, 14:47I have requested it from our claims team and will provide it to you when received.
Sanlam's reply08 Aug 2023, 14:47
Official
I have requested it from our claims team and will provide it to you when received.