TS
Thabiso S

1 reviews | Active since Jul 2015

17 Oct 2016, 13:56

Bad Bad Bad Service....Bad

<p>After waiting for almost 6 minutes on the phone i was irritated by the service i received from SANLAM REALITY. </p> <p>I just wanted to cancel the Reality programme and all they could tell me was it can only be done after 30 Days?? Why?? no reason at all. I spoke to Nhlanhla Myeza and all she could say was " That is the policy" where was the policy all this time?? did they tell me about this stupid policy of theirs before?</p> <p> </p> <p> </p> <p>all i want is to cancel this thing and have them off my back. i really dont need it anymore. if this could be done ASAP.</p>

0
Replies (3)
Sanlam
Sanlam's reply17 Oct 2016, 14:22
Official

Good day

We acknowledge receipt of your complaint and apologise for the service you've experienced thus far. We will arrange for urgent handling.

Kind Regards

Client Relations

Sanlam
Sanlam's reply18 Oct 2016, 09:07
Official

Good day

We have been informed that one of our Reality consultants made contact with you. They provided you with the necessary feedback regarding your deduction date and how the cancellation of debit order works.

Kind Regards

Client Relations

TS
Thabiso S's update25 Oct 2016, 13:47
Reviewer Update

Thank you so much for explaining and also understanding my fustration.