BAD BAD BAD SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Since the 5th of Augustus 2016 we have been trying to sell a policy. First they say it will take 9 days then we will have the money. So 9 days past and then we phone again and again its 9 day. Then I call the complaints and they told me on Friday 26 August if we e-mail a letter the money will be in the account on Tuesday 30 August. Now I phoned today to ask Elphia how far things are and she told me that she never said that to me. So now I am rude according to her for getting angry with promises and bad service. Now can you tell me is this the way a client should be treated??????????????????????????????????????????????????????????????/</p>
Good day
We acknowledge receipt of your complaint and apologise for the service you've experienced. We will arrange for urgent investigation.
Kind Regards
Client Relations
Good day
We acknowledge receipt of your complaint and apologise for the service you've experienced. We will arrange for urgent investigation.
Kind Regards
Client Relations
Thank you for coming back to me. I appreciate it.
Thank you for coming back to me. I appreciate it.
Dear Mrs Bothma
I refer to our telephone conversation regarding your service experience. As confirmed with you, I will listen to the phone call between yourself and Elphia Lotze and will then supply you with the necessary feedback. Please accept my apologies for your service experience and how this request was handled thus far. Although the policy has now been terminated we are not denying that you and the client have experienced unnecessary frustration, and again would like to extend or sincere apologies.
Kind Regards
Alma Nefdt
Dear Mrs Bothma
I refer to our telephone conversation regarding your service experience. As confirmed with you, I will listen to the phone call between yourself and Elphia Lotze and will then supply you with the necessary feedback. Please accept my apologies for your service experience and how this request was handled thus far. Although the policy has now been terminated we are not denying that you and the client have experienced unnecessary frustration, and again would like to extend or sincere apologies.
Kind Regards
Alma Nefdt