MR
Michael R
1 reviews | Active since Jan 2024
18 Sept 2024, 13:34
Bad Bad Bad portal, Don't even waste your Airtime to Call no one will pick up
Since first of September I been trying to submit my 2 pot claim, This portal is bad show for 3 weeks it is in a freeze mode. when you call no one pick up, when you email then no one response. when you WhatsApp them no agent available. For a leading fund company its bad het I honestly thought Sanlam was gonna be Top and quick but clearly their standards of handling things are not what it use to be
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
18 Sept 2024, 13:43Good day Michael
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Sept 2024, 13:43
Official
Good day Michael
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
MR
Michael R's updateReviewer Update
18 Sept 2024, 13:45Okey so can you let me know on this Hello peter website when will the I be able to upload my thing or when will the portal be unfreeze
MR
Michael R's update18 Sept 2024, 13:45
Reviewer Update
Okey so can you let me know on this Hello peter website when will the I be able to upload my thing or when will the portal be unfreeze
Sanlam's replyOfficial
18 Sept 2024, 13:49Hello Michael
We are not able to answer your questions, as we do not have access to Sanlam Corporate's records on this platform.
Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
We are not able to answer your questions, as we do not have access to Sanlam Corporate's records on this platform.
Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply18 Sept 2024, 13:49
Official
Hello Michael
We are not able to answer your questions, as we do not have access to Sanlam Corporate's records on this platform.
Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
We are not able to answer your questions, as we do not have access to Sanlam Corporate's records on this platform.
Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Sept 2024, 11:11Good morning Michael
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2024, 11:11
Official
Good morning Michael
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
Regards
Sanlam Client Care
MR
Michael R's updateReviewer Update
25 Sept 2024, 11:48Good day
Thank you, I am shorted. Claim was successfully Submitted
Thank you, I am shorted. Claim was successfully Submitted
MR
Michael R's update25 Sept 2024, 11:48
Reviewer Update
Good day
Thank you, I am shorted. Claim was successfully Submitted
Thank you, I am shorted. Claim was successfully Submitted
Sanlam's replyOfficial
25 Sept 2024, 11:54Good day Michael
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2024, 11:54
Official
Good day Michael
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care
We are so happy to hear this.
Thank you for letting us know.
Regards
Sanlam Client Care