Bad bad after service

It has been more than a month now trying to get answers from Sanlam. Every time there is a new excuse and they tell me I need to call back in a week again!!! When I do call back it takes about half an hour trying to get through to an agent. They are fast in trying to get clients to use their products and services but their after-service is bad bad bad. What will they do if I want to cancel my service and can not get through to them? If they want more clients, they must up their communication infrastructure and provide better client service. Absolutely useless!!!