BAD ATTITUDE-NO FEEDBACK GIVEN

I requested money for winter clothes at Sanlam Trust on the 20th of April 2021 they said to me it will take 7-10 working to receive the funds which i have no problem with, I have been now waiting for 11 days with no feedback i called them 6 times already. I am a working mother i have no time to keep calling them but i have to since no one keeps in touch to explain how far they are with the process, I called them today again to get clarity i was told they have a backlog and i will be given feedback during the day from the administrator, they took my email address and cellphone number which they failed to use.

I tried again calling around 16h00pm and yes i spoke to a very rude lady who did not even share her name she even spoke to me in Xhosa and i do not know the language i thought the business medium language is English. She rudely said i am making noise on the phone and she cannot concentrate she continued to ignore me and put her phone on mute i had to hang up and tried calling the Complaints department and guess what those are even worse they are not helpful at all.

I was transferred to 4 different people who did not want to take responsibility and i was given problems and not solutions as a client. I would never advice anyone to open a trust beneficiary with Sanlam you will struggle no one takes responsibility they all blame each other. At the end i did not get help i am still awaiting the funds and was told that people have knocked off at 16h00 because they use public transport to go home and that the rude lady does not work for Sanlam but for an out sourced company.

TRUST NR:***