Bad Attitude and incorrect email address

Policy F***.<br> <br> I would like to formal lodge a complaint on the manner in which the acquisition by SAFRICAN of the funeral policy from Bensure (Bonlife) has been handled by SAFRICAN.<br> - Firstly, no notification is given to the exist clients of this merger and member contribution as per prior policy <br> are not carried over, but increased. <br> - Secondly, your consultant (Thapelo) is utterly rude on the telephone. He refused to provide surname to properly <br> note the discussion with him.<br> - Thirdly, the migration of the policy information is not reflecting on your system. <br> - The email to request documentation [Email Removed] provided by Thapelo is invalid, thus misleading clients to obtain the required documentation.<br> <br> We'll obtain legal advice on the manner to proceed to lay a formal complaint with the Insurance Ombudsman to recoup contributions.<br> <br>