BAD ASSUPOL LIFE

I took out a policy at Assupol.I never have recieved correspondence since I took out the policy.I write a letter to Assupol for request the type of policy I have with then.They inform me what policy it is, I notice that this was not the policy i ask for be the representative who sold the policy to me.I notice that it was a mispresentatation of the policy that was represented to me.I lodge a complaint through Assupol complaints Board, whereby I did make a request to refund all my funds that is in the policy and me the fair opportunity to choose the policy I looked for in the first place.Accord to the consumer act, the law states that the client must be refund, and give the chance for a fair policy of his or her choice.The Assupol Assupol complaints Board told me that they will not refund my funds in the Policy.HOW CAN ASSUPOL NOT FOLLOW THE CONSUMER ACT.AND THE WAS JUST TOLD ME IF I WANT TO CANCEL THE POLICY WITH NO REFUND.I NOTICE THIS MONTH THE SUBTRACT AGAIN FROM MY SALARY.WIT NO RESPONSE TO ME..CAN I GET HELP PLEASE.THIS IS VERY BAD TRANSPERANCY ,CUSTOMER SERVICE OF ASSUPOL LIFE .I NEED HELP REGARD TO THIS PLEASE...