TM
Theo M

1 reviews | Active since Jul 2022

27 Mar 2025, 16:20

Bad and rude service from Orlando Deysel

When a member has missed payments and they tell you they will pay once they settle down you don’t rudely cut the phone on their ear and then follow with a termination of contract even after payment has been made. I literally paid and 3 hours later this Orlando sends me a contract termination. How vindictive can your employees be over your clients sanlam?

Making it look like you are doing me a favor with the membership. Meanwhile that’s business for you.

He’ll have to fix how my membership gets reinstated as I paid and I deserve an apology. You don’t cut that phone as client is still talking.

If he hates his job he can resign.

0
Replies (2)
Sanlam
Sanlam's reply27 Mar 2025, 16:44
Official
Good day Theo

We are sorry to learn of your poor service experience and would like to assist.

Please provide us with an indication of the product involved.  You are welcome to do so by sending us a private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Mar 2025, 09:39
Official
Good day Theo

This is to confirm that you have been contacted and assisted.

Regards
Sanlam Client Care