Bad all.round service
I have had a funeral policy since 2013, I then changed bank details in April, May the deduction went off on the 25th. June, no deduction of premiums and I have been sending emails and calling. To date my policy is lapsed and NO one is bothering to sort this out. I cant understand why they didn't take premiums and even after I have made contact.... premiums ARE Still NOT DEDUCTED. This is frustrating.
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Replies (2)
Sanlam's replyOfficial
28 Aug 2020, 11:34Dear Sindile
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Aug 2020, 11:34
Official
Dear Sindile
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
28 Aug 2020, 13:18Dear Sindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Sanlam's reply28 Aug 2020, 13:18
Official
Dear Sindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations