BAD ADMINISTRATION!!!
I wrote an e-mail on the 24 May 2018 regarding a change of banking details. I specifically indicated that I have two products with Sanlam. For some reason only the life cover debited from my new account and the funeral cover debited from my old account. This caused a real inconvenience for me because I did not have sufficient funds in my old account and have now incurred bank charges for that. How do you split debit orders for an individual customer? I am really disappointed.
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Replies (5)
Sanlam's replyOfficial
16 Jun 2018, 07:54Good day
We acknowledge receipt of your complaint and will arrange for an investigation on Monday
Regards
Client relations
Best regards,
Sanlam's reply16 Jun 2018, 07:54
Official
Good day
We acknowledge receipt of your complaint and will arrange for an investigation on Monday
Regards
Client relations
Best regards,
Sanlam's replyOfficial
21 Jun 2018, 14:59Good day
A representative from Sanlam Sky made contact with you on several occasions but could only get hold of you once. You requested a call back but you did not answer. She left a message with her contact details.
Regards,
Client Relations
Best regards,
Sanlam's reply21 Jun 2018, 14:59
Official
Good day
A representative from Sanlam Sky made contact with you on several occasions but could only get hold of you once. You requested a call back but you did not answer. She left a message with her contact details.
Regards,
Client Relations
Best regards,
's updateReviewer Update
28 Jun 2018, 09:39Dear Sanlam,
The voicemail message on my phone is not clear. I cannot even hear the representative's name and the number I managed to get after listening to the voicemail message several times, ********** , is ringing endlessly with nobody answering it. It rings until it actually stops ringing. If this is Sanlam's way of resolving customer complaints then this is not enough because the problem is still not been resolved. If you were so eager to solve my problem, you could have also sent me an e-mail. I mean it was your mistake in the first place. You are the ones who did not update my bank details. If this problem is not resolved, I'm afraid there will not be sufficient funds in my old bank account and then what? I will my miss a payment.
I am really disappointed!
The least you can do is correct your mistake.
Regards,
Mmakopa Makwela
's update28 Jun 2018, 09:39
Reviewer Update
Dear Sanlam,
The voicemail message on my phone is not clear. I cannot even hear the representative's name and the number I managed to get after listening to the voicemail message several times, ********** , is ringing endlessly with nobody answering it. It rings until it actually stops ringing. If this is Sanlam's way of resolving customer complaints then this is not enough because the problem is still not been resolved. If you were so eager to solve my problem, you could have also sent me an e-mail. I mean it was your mistake in the first place. You are the ones who did not update my bank details. If this problem is not resolved, I'm afraid there will not be sufficient funds in my old bank account and then what? I will my miss a payment.
I am really disappointed!
The least you can do is correct your mistake.
Regards,
Mmakopa Makwela
Sanlam's replyOfficial
28 Jun 2018, 11:04Good day
I have escalated your complaint again to the relevant department. You are welcome to engage with them at *** as well
Regards
Client Relations
Best regards,
Sanlam's reply28 Jun 2018, 11:04
Official
Good day
I have escalated your complaint again to the relevant department. You are welcome to engage with them at *** as well
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
28 Jun 2018, 15:47Good day
We were informed that a consultant has contacted you. We trust the matter will be resolve amicably.
Regards
Client Relations
Best regards,
Sanlam's reply28 Jun 2018, 15:47
Official
Good day
We were informed that a consultant has contacted you. We trust the matter will be resolve amicably.
Regards
Client Relations
Best regards,