Bad

Hi guys....

So here we are AGAIN.... With another review....

So I'm going to tell the whole story....

My mom was killed last year June..... She has a pension fund by Sanlam and we recently found out she have a life policy also.... We submitted all the documents that Sanlam needed.... We have waited patiently.... December i was informed they wanted my mom's divorce papers, settlement and AGAIN her death certificate and copy of her I'D.... In the beginning of January i have submitted that documents they asked.... They told me the Trustees will have an the 29th January 2024 and they will keep me updated.... In middle February i contacted them because I did not hear anything they told me the claim is approved they will send out the letters.... On 1st March we have received the letters... Me and my sister signed it and sended it back to them..... They have emailed me back to say thank you they are just waiting for my brother's letter then they can proceed with the payments.... A week after that my brother did send his letter back.... That is the week we have heard my mom have a life policy also.... They didn't informed us from the beginning about that.... They told my sister everything is send to the payment department they are waiting for authorisation... After that they asked her for the documents AGAIN after the claim is approved.... On Friday my sister called them luckily this time she wasn't put on hold.... Now again that lady told her everything is send to SARS for approval and that can take 21 days.... We have waited already 9 months to hear the outcome.... I get an answer and my siblings get a different answer..... Everytime we have to go around Sanlams time they already waiste our time on so many levels.... So i called a lady that is working for more then 30 years for Sanlam now and she said they are doing things wrong..... They are busy for excuses.... When they received all 3 letters they should've paid out the money.... Please keep in mind i already talked to a lawyer also and he said the same ... We are still waiting for the pension fund to pay out and we are still waiting for the life policy documents to proceed with the claiming.... As i see Sanlam have so many bad reviews and they don't do anything to make it better.... If you don't contact them you won't get any feedback or answers.....

Sanlam will be the main reason i don't a pension fund or a life policy by them .... Imagine my mom was still alive she would've also struggle to get thay payment out.... We can't wait any longer.... My mom is almost a year gone.... How long is it going to take for life policy to pay out of we struggle to get the pension fund to pay out? When is it enough? If anyone had to go through the same situation then us please let me know what you did.... Because i feel like they playing with time now and i want to get my advocate involved in all of this....