TZ
Themba Z
1 reviews | Active since Jun 2021
17 Jun 2021, 21:36
Bad
The service from Sanlam is appalling. I have been calling since February to discuss my matured investment and they are taking their own sweet time. I am disgusted by the level of disrespect they show because clearly they don't want to release my funds. I am still waiting till this day for an update and they are not getting back to me.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
17 Jun 2021, 21:40Dear Themba
Please accept our apologies for the poor service received. Please provide your ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
Please accept our apologies for the poor service received. Please provide your ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply17 Jun 2021, 21:40
Official
Dear Themba
Please accept our apologies for the poor service received. Please provide your ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
Please accept our apologies for the poor service received. Please provide your ID or policy number in the private field for further investigation.
Regards
Sanlam Client Relations
TZ
Themba Z's updateReviewer Update
04 Jul 2021, 11:51*** Chanel life investment policy
TZ
Themba Z's update04 Jul 2021, 11:51
Reviewer Update
*** Chanel life investment policy
Sanlam's replyOfficial
05 Jul 2021, 11:22Dear Themba
Thank you for the information. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Thank you for the information. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Sanlam's reply05 Jul 2021, 11:22
Official
Dear Themba
Thank you for the information. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Thank you for the information. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
12 Jul 2021, 13:03Dear Themba
We were informed that the department is still busy investigating and they will keep you informed of the outcome.
Regards,
Sanlam Client Relations
We were informed that the department is still busy investigating and they will keep you informed of the outcome.
Regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 13:03
Official
Dear Themba
We were informed that the department is still busy investigating and they will keep you informed of the outcome.
Regards,
Sanlam Client Relations
We were informed that the department is still busy investigating and they will keep you informed of the outcome.
Regards,
Sanlam Client Relations