Awful service from Assupol claims call centre

I emailed assupol indicating that I want to surrender my retirement annuity investment. A consultant (Loysiso Lenin Taki) emailed me a cancellation form and a list of documents that i need to submit. I completed the form and emailed back everything, requesting on the email that they should enlighten me regarding the duration that the claims process will take as well as the exact surrender value. The consultant never responded, instead i received system generated emails indicating my policy had been cancelled due to non payment.

I then decided to call the assupol call centre on the 3rd Octoober. I was assisted by a very rude woman who actually refused to assist me - she said that there are no details of my policy on her system except that it say in progress; she refused to give the name of the person handling my claim or to transfer me to them saying that she was not allowed to do so.

I had high respect for Assupol but I am very much disappointed in them. I had intended to take other policies with them but After this process I want nothing to do with them. I want to warn other potential victims - taking a policy with Assupol might leave you stranded and confused at a time when you need them most.