Awful-Service
I have been waiting for my refund from Sanlam Sky for more than weeks, they accidentally debited two months of no longer existing premium. I call them everyday 2 days, they still don't deliver. I am so tempted to cancel all my policies with them.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
16 Sept 2020, 11:46Good day, Lifalakhe
We acknowledge receipt of your complaint. Kindly provide your Id or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your Id or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Sept 2020, 11:46
Official
Good day, Lifalakhe
We acknowledge receipt of your complaint. Kindly provide your Id or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your Id or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
16 Sept 2020, 12:14Dear Lifalakhe
Thank you for your feedback. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your feedback. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Sept 2020, 12:14
Official
Dear Lifalakhe
Thank you for your feedback. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your feedback. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
's updateReviewer Update
17 Sept 2020, 10:44I ma still waiting for my refund, calling me and make promises doesn't solve the problem.
's update17 Sept 2020, 10:44
Reviewer Update
I ma still waiting for my refund, calling me and make promises doesn't solve the problem.
Sanlam's replyOfficial
17 Sept 2020, 11:06Dear Lifalakhe
Your comments are noted and our team is busy with your matter.
Kind regards,
Sanlam Client Relations
Your comments are noted and our team is busy with your matter.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Sept 2020, 11:06
Official
Dear Lifalakhe
Your comments are noted and our team is busy with your matter.
Kind regards,
Sanlam Client Relations
Your comments are noted and our team is busy with your matter.
Kind regards,
Sanlam Client Relations
's updateReviewer Update
21 Sept 2020, 08:15Can you please pay my money.
's update21 Sept 2020, 08:15
Reviewer Update
Can you please pay my money.
Sanlam's replyOfficial
21 Sept 2020, 09:09Dear Lifalakhe
We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply21 Sept 2020, 09:09
Official
Dear Lifalakhe
We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
's updateReviewer Update
22 Sept 2020, 10:04 Can you please pay my money.
's update22 Sept 2020, 10:04
Reviewer Update
Can you please pay my money.
's updateReviewer Update
22 Sept 2020, 19:17Thank you
's update22 Sept 2020, 19:17
Reviewer Update
Thank you