1 reviews | Active since Apr 2017
Awaiting payment on ACA employee benefits claim
Please assist as the ACA employee benefits administrator is giving me the run around..
Withdrawal documents were sent through from my former employer on the 26 of June, July month I then started communicating with the administrator(Latoya sny**rs) handling my claim whom advised me that it will take up to 6 week's for my claim to be processed. I then sent through an email on the 26 of July to see if perhaps everything is is order on which I got a reply from latoya saying I should expect payment within 5-7working days,to may surprise 7 days went past without a blink of an update or feedback or any joy. I guess latoya **** with confidence.. August the 5th I sent through an email on which to my surprise I got an auto reply saying she's on leave till the 06 may 2019 and it sounded ***** to me so I called in, spoke to another administrator (Lungile) who advised me that it shows on the system that my claim is still in progress ????.. Got a reply on the 7th aug from latoya apologizing for the delay and stating that my claim will be prioritized and there I was thinking at least something will happen.. I sent through another email on the 12th aug to see what is happening on which I got a reply which indicated frustration from latoya saying my claim has been sent for authorisation she will inform me once payment has been released, till today I haven't heard from her..
I need someone who can handle my situation as if it was their own not someone who is just there to work, so please I know your regular response of an investigation will be conducted or the responsible person will contact me, that person is latoya who has failed to give me an joy already..
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
I so wish you not referring to latoya by saying "a consultant will contact you"..
I so wish you not referring to latoya by saying "a consultant will contact you"..
We noted your comment and can understand the frustration. We are facilitating the complaint to the relevant department and we have no control over the process. However, we will bring the latest comment to their attention as well.
Regards
Client Relations
We noted your comment and can understand the frustration. We are facilitating the complaint to the relevant department and we have no control over the process. However, we will bring the latest comment to their attention as well.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations