Avoid Sanlam Gap Cover Zero Support When You Actually Need Them

I have been paying for Sanlam Comprehensive Family Gap Cover for over three years and never submitted a claim until now. When I finally needed support, the experience was shockingly bad.

Communication was slow and unhelpful, and it took 10 full days for them to come back with a rejection based on a completely incorrect interpretation of the claim. No attempt was made to understand the details or engage properly to resolve it.

For a first-time claim after years of loyalty, this level of service is unacceptable. I am cancelling my Sanlam Gap Cover with immediate effect and will be moving to a provider that values its customers.

Very disappointed and do not recommend Sanlam Gap Cover based on this experience.