Avoid Sanlam Gap Cover
I sent a claim to Sanlam Gap Cover 4 weeks ago, numerous emails and calls since then, but up to date still waiting for any feedback or response. When I phone I keep getting the same excuses that the claim is being processed and they will get back to me but the NEVER call back or respond on an email. My claim was escalated but I am STILL waiting for a response . What on earth is going on Sanlam - POOR SERVICE!!
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Replies (2)
Sanlam's replyOfficial
15 Aug 2019, 16:01Dear Elsa
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply15 Aug 2019, 16:01
Official
Dear Elsa
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
19 Aug 2019, 15:48Good day Elsa
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
Best regards,
Sanlam's reply19 Aug 2019, 15:48
Official
Good day Elsa
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
Best regards,