attempt of opening a new policy without my concern.

I am writing to formally lodge a complaint regarding an incident that occurred during a recent call from one of your employees.

On 09 September 2025 at 17:12, I received a call from ***, which lasted 1 minute and 2 seconds. The caller was a lady, who claimed she was calling to check on my existing policy. I informed her during the call that I had already checked my policy two days ago. Despite this, I unexpectedly received a One-Time Pin (OTP) on my phone, which I later realized was for the activation of a cashback policy that I did not request or authorize.

I am deeply concerned because:

I was misled into believing the call was simply a policy check.

I had already confirmed my policy details recently, which makes this call appear unnecessary and misleading.

I did not give consent for a new product or policy to be added.

Triggering an OTP without my explicit permission is a breach of trust and raises questions about compliance with ethical sales practices.

I kindly request the following:

A full investigation into this incident.

Confirmation that no unauthorized policies have been activated under my name.

Written assurance that such misleading practices will not occur again.

Immediate cancellation of any policy that may have been initiated without my explicit consent.

Please treat this matter with urgency and provide me with feedback in writing.