Atrocious Service

This has been thee most Astrocious & Putrid service I have received from Sanlam.I have a product with them & it comes with a Wealth Bonus. I have it in writing that states the percentage will unlock on 9th May 2025 & today is 15th May 2025.

I received a call from someone whom I can only assume was the complaints person who then proceeded to advise me that there is nothing that she can do even though she admitted that there Staff member/A representative of Sanlam, not a random stranger of the streets, a person that works for Sanlam confirmed said date & she's like there's nothing we can do to expedite the matter.

So they intentionally & blatantly lie to their customers & makes NO effort None whatsoever to remediate the matter,it's just her protecting Sanlam & giving me well rehe****d answers which meant absolutely nothing to me because as a Customer I mean Nothing to them otherwise they would not be treating their Customers with such Disdain & lack of Empathy & Understanding. As per the complaints lady,they have no avenue None whatsoever to escalate the matter & as a Customer you just have to wait until that department comes back to you to process your claim.I mean the sheer audacity of Sanlam not taking any Responsibility/Accountability.Im absolutely Disgusted with Sanlam.