Atrocious Service

I’ve had the most horrible experience with a death claim being managed by Sanlam and the POC.

10 Years after my father’s death, Sanlam contacted us for a death claim, we were asked to submit relevant documentation as early as last year November which we did.

To follow up on the claim, I emailed Sanlam in December where the email was not rep**** to with the requested information- I was then asked to contact the call centre.

Upon contacting the call centre I was told that we had not submitted any relevant documentation after numerous emails sent to us - which was untrue. Yes I am aware of one party having not submitted documentation however the agent did not state that only “some” documentation was required.

I was then provided with the email address for the immediate POC working on the claim who TO THIS DAY has never bothered answering any of my pertinent questions such as: 1. When will the payouts be made? 2. What’s their physical address so I can meet them in person because email’s are clearly left unanswered. 3. What the trustee decision entails?

Alana remains completely quiet and has not bothered to respond to my pertinent questions.

Mind you it’s been 11 YEARS since the deceased has passed away. Sanlam are we going to wait ANOTHER 11 YEARS FOR THE PAYOUT?