CP
Candice Pillay-Rosenberg

1 reviews | Active since Apr 2025

22 Aug 2025, 13:12

Atrocious Service by Sanlam Financial Advisor

<div>I've been trying to finalize a Section 14 transfer for more than six months, but your financial advisor ***** &nbsp;has been unresponsive. He offers multiple excuses and makes unreasonable demands to help process the release of my funds. I've had to contact your sales call center just to get any response from Sanlam. They were supposed to send me a complaint form and put me in touch with a manager, but that still hasn't happened. Your customer service is inadequate, and I want to emphasize that the funds rightfully belong to me, not to you.</div>

0
Replies (2)
Sanlam
Sanlam's reply22 Aug 2025, 13:22
Official
Good day Candice
 
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply25 Aug 2025, 13:31
Official
Good afternoon, Candice

We have received feedback that Sanlam Life has contacted you via email and phone call.

Regards
Sanlam Client Care