sK
sam K
1 reviews | Active since Jan 2015
02 Sept 2026, 08:52
Atrocious Horrible Serbive
What a horrible company. From on or around the 17th of August, I have been trying to process a claim and this is what I have experienced so far. . Delays is processing a simple instruction . Incorrect and confusing updates . Wrong information being submitted to SARS for a Tax directive . Having to stay at SARS for 4 hours to get to the root cause of the issue . Waiting for over 30 minutes on every call (about 10 calls) just to follow up . Endless run arounds and being thrown from pillar to post every day
For context, Allan Gray resolves your case in 30 minutes, promptly and with professionalism.
What is wrong at Sanlam????
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Sept 2026, 09:14Good day sam
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2026, 09:14
Official
Good day sam
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
sK
sam K's updateReviewer Update
02 Sept 2026, 09:33oh my soul. can this issue just get resolved
sK
sam K's update02 Sept 2026, 09:33
Reviewer Update
oh my soul. can this issue just get resolved
sK
sam K's updateReviewer Update
03 Sept 2026, 10:38Seriously, what is wrong with Sanlam, you ask me to go get a notice of registration from SARS, i do that, you then ask me for a copy of my passport details, I send that too, then you STILL end up sending up the incorrect details for the tax directive. I am now holding on the phone for over an hour trying to get this resolved, your twitter people have the nerve to block me for raising valid concerns!!! what is going on at Sanlam? this level of ridiculous bad service is not acceptable.
sK
sam K's update03 Sept 2026, 10:38
Reviewer Update
Seriously, what is wrong with Sanlam, you ask me to go get a notice of registration from SARS, i do that, you then ask me for a copy of my passport details, I send that too, then you STILL end up sending up the incorrect details for the tax directive. I am now holding on the phone for over an hour trying to get this resolved, your twitter people have the nerve to block me for raising valid concerns!!! what is going on at Sanlam? this level of ridiculous bad service is not acceptable.
Sanlam's replyOfficial
15 Sept 2026, 09:26Good morning, sam
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply15 Sept 2026, 09:26
Official
Good morning, sam
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care