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Nelisa M

1 reviews | Active since Nov 2023

13 Aug 2025, 17:35

***** AT SANLAM

My mother is a 64 year old retired teacher that has multiple policies with sanlam.She had a policy that was delaying to deduct its money and upon her querying about that to her dismay an *********** person that works for sanlam sky told her she was in arrears with all her policies as much as she gas never recieved any communication from her and as a result of this frustration she wrote to complaints at Sanlam and she has not recieved any feedback as if that was not enough frustration today she recieves an anual increace letter for one of her policies and to her dismay the contract has her dependents id number number who happens ti be my self her only child written incorrectly furthure to that there is an incorrect cellphone number on the contract as well that belongs to a Puseletso she doesnt know.I would love to belive that this is delibarate and the aim is to **** her even in death.This is a fradualent activity that I will not rest until it is resolved.

0
Replies (25)
Sanlam
Sanlam's reply13 Aug 2025, 17:41
Official
Good evening Nelisa

We are sorry to learn of your mother's poor service experience and have arranged for Sanlam Sky to investigate the matters and contact her.

Regards
Sanlam Client Care
NM
Nelisa M's update14 Aug 2025, 10:33
Reviewer Update
My mother is anxiously waiting for Sanlam to contact her,I would appreciate that you treat this with the urgency it deserves.This deserves a ***** case oppened against SANLAM,this is unacceptable.
NM
Nelisa M's update15 Aug 2025, 16:56
Reviewer Update
Day 2 and my mother still hasnt recieved a call from Sanlam so clearly she is the joke!!!
NM
Nelisa M's update15 Aug 2025, 16:58
Reviewer Update
Reporting Sanlam to the ombudsman is the only solution now,maybe then you will take rhis seriously.
Sanlam
Sanlam's reply15 Aug 2025, 17:07
Official
Good day Nelisa

We are sorry that your mother has not yet received feedback on these matters.

We have the matters under follow-up from our side and have relayed your latest messages to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Aug 2025, 11:37
Official
Hello Nelisa

We have received feedback that Sanlam Sky has been in contact with you, and you have been assisted. 

Regards 
Sanlam Client Care 
NM
Nelisa M's update26 Aug 2025, 19:25
Reviewer Update
Client service is so digusting for a lack of a better word,To say the staff is *********** would really be an ubderstatement.Tell ne why my mother is recieving different correspindence from SANLAM everyday from she has submitted insufficient docyments,all her other policies are up to date she doesnt owe anything to mesages detailing that all her policies have been topped up with a 100 extra.This is unacceptable ,It is as if everyone does as they please at SANLAM.
Sanlam
Sanlam's reply26 Aug 2025, 19:42
Official
Good evening, Nelisa

Thank you for contacting us about this.
 
We have requested urgent assistance from the relevant department.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply28 Aug 2025, 12:53
Official
Hello Nelisa

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
NM
Nelisa M's update28 Aug 2025, 12:59
Reviewer Update
Am email that was previously sent and was followed by all the other confusion after,the same email that is requesting for documents that were sent.Please Sanlam people need to start taking pride in their work ,this incompetence is disapointing.
Sanlam
Sanlam's reply28 Aug 2025, 13:10
Official
Hello Nelisa

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Aug 2025, 14:04
Official
Hello Nelisa

We have received feedback that you have been assisted.

Regards
Sanlam Client Care
NM
Nelisa M's update18 Sept 2025, 15:01
Reviewer Update
This is becoming disgussting and very disapointing ,All Sanlam staff memebers do is come write rubish here when they are still harrasing my mother saying her policies are in arrears,this is the last time i write about this.You people at SANLAM need to start taking your jobs seriously this is not on.
Sanlam
Sanlam's reply18 Sept 2025, 15:07
Official
Good day Nelisa

We are sorry to hear that this has not been resolved yet. Your message has been relayed to Sanlam SKY for further review and action.   
 Regards
 Sanlam Client Care 
NM
Nelisa M's update18 Sept 2025, 15:31
Reviewer Update
This is tiring and causing stress for my mother,this incompetence is totally unacceptable.Lastweek she had to ask for refund because according to your staff she was made to pay extra and today she is told after all the effort that no refund is due her policy is in arrears.SORT THIS OUT !
NM
Nelisa M's update19 Sept 2025, 16:17
Reviewer Update
No communication has been made with my mother whom is now medically unwell because of SANLAM incompetence.
Sanlam
Sanlam's reply19 Sept 2025, 16:22
Official
Good afternoon, Nelisa

We are sorry to hear this and have followed up on the matter with Sanlam Sky.

Regards
Sanlam Client Care
NM
Nelisa M's update21 Sept 2025, 13:43
Reviewer Update
SANLAM needs to get their house in order ,they cant be requesting documents my mother sent everytime they feel like it,Fix this guys it is irritating and I will definitely not keep quite until this is solved.It is not fair that a senior citizen is always on the edge because of SANLAM,i have said this and i am saying it again this is causing stress related illnesses to my mother
Sanlam
Sanlam's reply22 Sept 2025, 13:00
Official
Good day, Nelisa

We have received feedback that Sanlam Sky has been in touch with you.

Regards
Sanlam Client Care
NM
Nelisa M's update22 Sept 2025, 14:11
Reviewer Update
That is a WHITE LIE,there is an Itumelang Manaka that keeps saying there is a refund due to my mother whilst everyone eslse is still saying her policy is in arears.It is as if everyone does what their head tells them at this Instituition no competence at all.
Sanlam
Sanlam's reply22 Sept 2025, 14:17
Official
Hello Nelisa

Are you indicating that nobody from Sanlam Sky has been in telephonic contact with you?

Regards
Sanlam Client Care
NM
Nelisa M's update22 Sept 2025, 14:47
Reviewer Update
Excatly that!!there was no call just another confusing email.
NM
Nelisa M's update22 Sept 2025, 14:56
Reviewer Update
As I am saying there has been no calls just countelss emails that are causing confusion and anxiety to a 64 year old policy payer that is being treated as an iliterate by sanlam staff that say whatever comes to the top of their heads.I will be a nuisance until this is solved ,SANLAM CANNOT TREAT A PAYING CUSTOMER LIKE THIS I REFUSE.
Sanlam
Sanlam's reply22 Sept 2025, 15:13
Official
Thank you for the feedback, Nelisa.

We have again reached out to Sanlam Sky for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Sept 2025, 11:19
Official
Hello Nelisa

We have received feedback that Sanlam Sky has been in telephonic contact and that the matter is being attended to.

Regards
Sanlam Client Care