GJ
Gideon J
1 reviews | Active since Dec 2018
27 Apr 2020, 17:10
ASSUPOLS DEATH CLAIM 3 WEEKS NO SERVICE
Logged a death claim 3 weeks ago for my Dad. Nothing so far. Waiting for the mail...So I called again to ensure they have the right mail address...Again Nothing...So I send a mail to the claims email address and got a auto mail back...Still no response...I send again a mail and also rep**** on the previous mail...NO ANSWER STILL...SO I did the online chat...THEY ARE NOT EVEN THERE....NO ANSWER...ASSUPOL YOUR SERVICES IS PATHETIC... 3 weeks and used every means of communication and all failed!!!So no Hello Peter
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Replies (2)
Sanlam's replyOfficial
28 Apr 2020, 07:32Good Day Gideon, our sincere condolences on the loss of your dad. My apology also for any inconvenience caused, as describer above. I noted that the claim documents were sent to an incorrect email address. I will resend the documents shortly. Kindly complete and return it to us as soon as possible. Regards, Assupol Complaints Manager.
Sanlam's reply28 Apr 2020, 07:32
Official
Good Day Gideon, our sincere condolences on the loss of your dad. My apology also for any inconvenience caused, as describer above. I noted that the claim documents were sent to an incorrect email address. I will resend the documents shortly. Kindly complete and return it to us as soon as possible. Regards, Assupol Complaints Manager.
Sanlam's replyOfficial
05 May 2020, 10:56Good Day Gideon, thank you for the submission of the claim documents. We confirm that the claim was paid and the funds should reflect in your account later today. All the best.
Regards, Assupol Complaints Manager
Regards, Assupol Complaints Manager
Sanlam's reply05 May 2020, 10:56
Official
Good Day Gideon, thank you for the submission of the claim documents. We confirm that the claim was paid and the funds should reflect in your account later today. All the best.
Regards, Assupol Complaints Manager
Regards, Assupol Complaints Manager