Assupol's bad service delivery

On 30-08-2022 I called Assupol for claim details, I spoke to Sandile Khanyile who assisted me by sending an email with the claims forms. I completed the forms and attached all the required documents, I emailed *** and copied ***. I did not receive confirmation of receipt of my email or any communication from assupol except for an SMS asking if I'm happy with the service. Which I didn't respond to. Today 01-09-2022 I called assupol once again to find out what was happening with my claim and I spoke to Murunwa Mutwa who informed me that my claim was not even captured as yet. I am extremely disappointed at the lack of service delivery that I received. They said they payout after 24 hours after receiving the claim and they have not even captured my claim yet. This is appalling, to say the least.