Assupol's bad service

Assupol has been a nightmare to deal with. I took a funeral plan policy in 2016 and in 2018 my dad, who was covered in the plan, passed away. Assupol paid the money due, however upon my dad's death my policy was discontinued without consultation with me. The policy included my mom as well. I spoke to a Consultant and was assured it will be continued and was required to pay the money owing from the time they discontinued it to the time I asked them to activate the policy. I paid them the outstanding amount of R 900,00 and requested Assupol to deduct the monthly premiums as they used to do. To this day I have been asking them to re activate my policy and today I was told my contract has lapsed. Now I do not care to be with Assupol anymore, I now want them to pay me back the R 900, 00 I had paid because they failed me. Assupol's customer service is so bad and further to that it is a mission to get anyone on the line. You can hold the phone for 30 minutes without anyone answering.