Assupol worst insurance ever

On Saturday 27 July I had made a funeral claim k then received the message on 02 August and the funeral was on the 3rd Saturday, so to me it takes 5days to proceed the claim it's not 24hr, I'm fed up with them and I'm going to cancel everthing that I have with them, the service was very very poor in maponya mall. That business must be closed they dont know customer service I'm fed up with them