VL
Victoria L
1 reviews | Active since Jun 2023
22 Jun 2023, 16:04
Assupol will make you pay premiums but claiming for money forget
I have sent all the documents needed on the 14 June 2023 for burial to take place on Saturday they have taken be pillar to post even today still waiting for money that I have claimed for it seems like the only important thing assupol care about is us paying the premium every month but no service to help you when in need
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
23 Jun 2023, 08:33Dear Victoria, we confirm receipt of your review and are urgently attending to this. We will send further feedback to your direct e-mail. My sincerest apology for the inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply23 Jun 2023, 08:33
Official
Dear Victoria, we confirm receipt of your review and are urgently attending to this. We will send further feedback to your direct e-mail. My sincerest apology for the inconvenience caused. Regards, Assupol Complaints Manager
VL
Victoria L's updateReviewer Update
24 Jun 2023, 06:30How disappointing it is to keep telling people that helped you during hard times that assupol promised to pay then I will pay for the services but with such a huge company like assupol to continue to lie and to continue airing the adverti*****t on TV its painful. How come huge company like assupol not fix their system and pay us am worried about the rest of my policies with assupol what's going to happen about them
VL
Victoria L's update24 Jun 2023, 06:30
Reviewer Update
How disappointing it is to keep telling people that helped you during hard times that assupol promised to pay then I will pay for the services but with such a huge company like assupol to continue to lie and to continue airing the adverti*****t on TV its painful. How come huge company like assupol not fix their system and pay us am worried about the rest of my policies with assupol what's going to happen about them
Sanlam's replyOfficial
24 Jun 2023, 08:07Hi Victoria, our claims management team were informed of this and are busy with the claim. We will let you know as soon as further information and confirmation of payment is available. My humble apology again for the frustration.
Sanlam's reply24 Jun 2023, 08:07
Official
Hi Victoria, our claims management team were informed of this and are busy with the claim. We will let you know as soon as further information and confirmation of payment is available. My humble apology again for the frustration.