ASSUPOL UN-INFORMED EMPLOYEES AT CALL CENTER

Assupol employees most of them are not informed, I canceled a policy in November 8, 2018 and also send a complaint about that policy, i clearly stated that I was the policy cancelled. December policy is still deducting, when I call they tell me that I am the one who said they must not cancel until complaint is resolve yet no one called me ever since i placed a complaint. I then asked the guy that if so then why it is cancelled already if I said they must wait, who gave them a go ahead to cancel, i said so because i knew it was canceled already because I was at the their office on the 10th of November, the guy just said 'ok we will refund you, I will send you an email where you will reply with your bank statement. I waited all day, towards the end of business day I called again, now the second guy is telling me that the policy is not cancelled yet...which is confusing....because I am the one who called I asked him to call me back but he did not. Now I want my money as soon as possible. assupol has ****** me more that three times with their skimming employees.