VM
Velecia M
1 reviews | Active since Dec 2017
05 Nov 2025, 21:44
Assupol the Service provider for the deaf and mute
Even the 1star rating is to much for assupol.
I have never experienced such bad, disappointing and disgusting service anywhere before. Claims is non existent. I hope that one day when I need to claim for a funeral, they have the capability to deliver. I cannot cancel my policy, have been paying it since 2010. I would be the looser here, but I still am a loser. I haven't received feedback from claims and complaints since 14 October. Client service blames claims, complaints claims claims, claims is as mute as a donkey.
Their service is non existent! Don't ever take a policy with Assupol. Use a provider that has experience and experienced staff.
Incapable much!
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
06 Nov 2025, 06:31Good day Velecia, my sincerest apology for the frustration caused by the undue delay in finalisation to the claim payment. I am in communication with the management team to have the claim payment finalised and we will provide feedback before close of business today. Regards, Assupol Complaints Manager
Sanlam's reply06 Nov 2025, 06:31
Official
Good day Velecia, my sincerest apology for the frustration caused by the undue delay in finalisation to the claim payment. I am in communication with the management team to have the claim payment finalised and we will provide feedback before close of business today. Regards, Assupol Complaints Manager
VM
Velecia M's updateReviewer Update
07 Nov 2025, 17:28Assupol Complaints Manager
I am still awaiting feedback. COB 6 Nov has passed. Amazing customer service 👏 👌
If you reported to me, you were going to be dismissed. Useless beyond Measure!
I am still awaiting feedback. COB 6 Nov has passed. Amazing customer service 👏 👌
If you reported to me, you were going to be dismissed. Useless beyond Measure!
VM
Velecia M's update07 Nov 2025, 17:28
Reviewer Update
Assupol Complaints Manager
I am still awaiting feedback. COB 6 Nov has passed. Amazing customer service 👏 👌
If you reported to me, you were going to be dismissed. Useless beyond Measure!
I am still awaiting feedback. COB 6 Nov has passed. Amazing customer service 👏 👌
If you reported to me, you were going to be dismissed. Useless beyond Measure!
Sanlam's replyOfficial
08 Nov 2025, 09:30Dear Velecia, it seems that the response to you on this matter has slipped through the cracks. My humble apology. Please see my direct e-mail to you, on the way forward.
Sanlam's reply08 Nov 2025, 09:30
Official
Dear Velecia, it seems that the response to you on this matter has slipped through the cracks. My humble apology. Please see my direct e-mail to you, on the way forward.