JM
Jade M
1 reviews | Active since Dec 2025
09 Dec 2025, 17:16
Assupol the ****s in funeral and life cover 😡😡😡😡
Assupol is the worst life cover place ever!!
I will never recommend them to anyone. They just make money off people.
My mom had a life cover and funeral policy with them. They say they pay out after 24-28 hours but they don’t.
My mom died in February!!! I am still waiting for the life policy to pay out. After months of sending me around to get the medical records and everything myself, they promised money would be returned paid Friday, 5 or Monday 8 December! Today, at 17:15 I am still waiting.
They do not care about their clientele and they do not care about grieving families.
Imagine after 10 months I am still waiting! I have had more issues with Assupol than dealing with my mom’s estate.
They don’t even answer calls or emails when you try to contact them. They claims departmEnt always has people out on leave or on worships who send automated messages telling you they aren’t in the office today!!!!
They just eat our money and do not even deliver on the services they claim to provide!
Today is Tuesday and I am Not to
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
10 Dec 2025, 06:21Good day Jade, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
Sanlam's reply10 Dec 2025, 06:21
Official
Good day Jade, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
JM
Jade M's updateReviewer Update
10 Dec 2025, 06:27There is actually nothing to investigate.
You guys could debit the money every month so please just pay me and my family what is owed to us.
I was told the money would be paid in by Monday for the latest and today is already Wednesday
You guys could debit the money every month so please just pay me and my family what is owed to us.
I was told the money would be paid in by Monday for the latest and today is already Wednesday
JM
Jade M's update10 Dec 2025, 06:27
Reviewer Update
There is actually nothing to investigate.
You guys could debit the money every month so please just pay me and my family what is owed to us.
I was told the money would be paid in by Monday for the latest and today is already Wednesday
You guys could debit the money every month so please just pay me and my family what is owed to us.
I was told the money would be paid in by Monday for the latest and today is already Wednesday
Sanlam's replyOfficial
10 Dec 2025, 06:29We have requested our claims management team to urgently confirm when the payment will be released to your account and we will let you know as soon as their response is received. My apology again for the frustration caused.
Sanlam's reply10 Dec 2025, 06:29
Official
We have requested our claims management team to urgently confirm when the payment will be released to your account and we will let you know as soon as their response is received. My apology again for the frustration caused.
JM
Jade M's updateReviewer Update
10 Dec 2025, 11:18So you wasted 5 hours to of my time to tell me my claim will be handled in 20 business days???
You just made promises that you cannot keep and not a single person as Assupol is even reliable at this point.
Stop sending me emails and pay the money like Annelize said you would do by Monday
You just made promises that you cannot keep and not a single person as Assupol is even reliable at this point.
Stop sending me emails and pay the money like Annelize said you would do by Monday
JM
Jade M's update10 Dec 2025, 11:18
Reviewer Update
So you wasted 5 hours to of my time to tell me my claim will be handled in 20 business days???
You just made promises that you cannot keep and not a single person as Assupol is even reliable at this point.
Stop sending me emails and pay the money like Annelize said you would do by Monday
You just made promises that you cannot keep and not a single person as Assupol is even reliable at this point.
Stop sending me emails and pay the money like Annelize said you would do by Monday
Sanlam's replyOfficial
10 Dec 2025, 11:38Good day, we note your response and confirm that your complaint is receiving urgent attention. The reference to the 20 working days pertains to our standarised complaint resolution procedure only. The matter should be resolved much sooner.
Sanlam's reply10 Dec 2025, 11:38
Official
Good day, we note your response and confirm that your complaint is receiving urgent attention. The reference to the 20 working days pertains to our standarised complaint resolution procedure only. The matter should be resolved much sooner.
JM
Jade M's updateReviewer Update
11 Dec 2025, 09:17So I am still going to get the payout and today is Thursday already??????
JM
Jade M's update11 Dec 2025, 09:17
Reviewer Update
So I am still going to get the payout and today is Thursday already??????
Sanlam's replyOfficial
11 Dec 2025, 09:20We have requested our claims management team to urgently confirm when payment can be expected. We will let you know by direct email.
Sanlam's reply11 Dec 2025, 09:20
Official
We have requested our claims management team to urgently confirm when payment can be expected. We will let you know by direct email.
JM
Jade M's updateReviewer Update
11 Dec 2025, 09:21You said that yesterday and nothing happened.
All I got was a lousy email with a screenshot of my complaint. And a email saying my complaint is received, you will get back to me in 20 business days. No calls, no emails, no confirmation.
I have medical bills piling up.
I have estate tax I need to pay!
You need to do a better job
All I got was a lousy email with a screenshot of my complaint. And a email saying my complaint is received, you will get back to me in 20 business days. No calls, no emails, no confirmation.
I have medical bills piling up.
I have estate tax I need to pay!
You need to do a better job
JM
Jade M's update11 Dec 2025, 09:21
Reviewer Update
You said that yesterday and nothing happened.
All I got was a lousy email with a screenshot of my complaint. And a email saying my complaint is received, you will get back to me in 20 business days. No calls, no emails, no confirmation.
I have medical bills piling up.
I have estate tax I need to pay!
You need to do a better job
All I got was a lousy email with a screenshot of my complaint. And a email saying my complaint is received, you will get back to me in 20 business days. No calls, no emails, no confirmation.
I have medical bills piling up.
I have estate tax I need to pay!
You need to do a better job
Sanlam's replyOfficial
11 Dec 2025, 09:23We note your response and thank you for your patience. My apology again for the inconvenience caused.
Sanlam's reply11 Dec 2025, 09:23
Official
We note your response and thank you for your patience. My apology again for the inconvenience caused.
JM
Jade M's updateReviewer Update
11 Dec 2025, 09:25This is exactly what I mean!
No help or support from assupol snd yet you deduct money from thousands of South Africans every month!!!
You guys are running a ****
No help or support from assupol snd yet you deduct money from thousands of South Africans every month!!!
You guys are running a ****
JM
Jade M's update11 Dec 2025, 09:25
Reviewer Update
This is exactly what I mean!
No help or support from assupol snd yet you deduct money from thousands of South Africans every month!!!
You guys are running a ****
No help or support from assupol snd yet you deduct money from thousands of South Africans every month!!!
You guys are running a ****
Sanlam's replyOfficial
11 Dec 2025, 09:27Our further communication on your complaint will be by direct e-mail and not on this platform.
Sanlam's reply11 Dec 2025, 09:27
Official
Our further communication on your complaint will be by direct e-mail and not on this platform.
JM
Jade M's updateReviewer Update
11 Dec 2025, 15:38Still no word from Assupol????
And you call this service????
I wish everyone would cancel their policies with you because they don’t even get their money when they need it
And you call this service????
I wish everyone would cancel their policies with you because they don’t even get their money when they need it
JM
Jade M's update11 Dec 2025, 15:38
Reviewer Update
Still no word from Assupol????
And you call this service????
I wish everyone would cancel their policies with you because they don’t even get their money when they need it
And you call this service????
I wish everyone would cancel their policies with you because they don’t even get their money when they need it
Sanlam's replyOfficial
15 Dec 2025, 06:38We confirm the matter has been resolved.
Sanlam's reply15 Dec 2025, 06:38
Official
We confirm the matter has been resolved.