Assupol tedious claim process

I am so disappointed with the service and treatment my mom has received from Assupol life this morning!!! Her aunt has passed away and she is trying to log a claim, they keep dropping the call in her ear or giving her another number to call. Why must she be the one to call all the different assupol divisions? She keeps getting transferred from Assupol and Assupol prosperity. The consultants are so rude and impatient.This is disheartening because she has 4 Assupol debit orders monthly and now when she needs to claim she is getting pushed from pillar to post. After the treatment we received, I would strongly discourage anyone from taking out a policy with Assupol!!!