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Nana N
1 reviews | Active since Aug 2025
21 Aug 2025, 05:11
Assupol takes more than a month to finalize the claim
Assupol don't keep time in the event of claim, I have submitted a claim 4 days ago but nobody has contacted me, also they have not worked on this claim, they can take up to a month, but they don't hesitate when it time of deducting the money in the account, but in the time of need, they're nowhere to be found.
I'm highly disappointed at Assupol. My contact number is ***.
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
21 Aug 2025, 06:46Dear Nana, we have received your review and will urgently look into this. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply21 Aug 2025, 06:46
Official
Dear Nana, we have received your review and will urgently look into this. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
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Nana N's updateReviewer Update
21 Aug 2025, 08:18I think this is your final response, you're not going to act on this. I'm having regrets as to why I even joined Assupol from the beginning
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Nana N's update21 Aug 2025, 08:18
Reviewer Update
I think this is your final response, you're not going to act on this. I'm having regrets as to why I even joined Assupol from the beginning
Sanlam's replyOfficial
21 Aug 2025, 08:20We note your response. We have requested our claims management team to urgently provide an update on the progress of this claim. We will let you know once we have their response.
Sanlam's reply21 Aug 2025, 08:20
Official
We note your response. We have requested our claims management team to urgently provide an update on the progress of this claim. We will let you know once we have their response.
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Nana N's updateReviewer Update
21 Aug 2025, 09:02Please I will be glad if I get response as soon as you promised
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Nana N's update21 Aug 2025, 09:02
Reviewer Update
Please I will be glad if I get response as soon as you promised
Sanlam's replyOfficial
21 Aug 2025, 09:04Noted
Sanlam's reply21 Aug 2025, 09:04
Official
Noted
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Nana N's updateReviewer Update
21 Aug 2025, 09:20I'm waiting for your fruitful response
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Nana N's update21 Aug 2025, 09:20
Reviewer Update
I'm waiting for your fruitful response
Sanlam's replyOfficial
21 Aug 2025, 09:22We will let you know once we have our claims management team's response.
Sanlam's reply21 Aug 2025, 09:22
Official
We will let you know once we have our claims management team's response.
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Nana N's updateReviewer Update
21 Aug 2025, 09:33So they have not responded? Maybe they will respond next year
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Nana N's update21 Aug 2025, 09:33
Reviewer Update
So they have not responded? Maybe they will respond next year
Sanlam's replyOfficial
21 Aug 2025, 09:53Please see our direct e-mail to you. Kindly provide feedback on this e-mail and not on the Hello Peter platform. Thank you
Sanlam's reply21 Aug 2025, 09:53
Official
Please see our direct e-mail to you. Kindly provide feedback on this e-mail and not on the Hello Peter platform. Thank you
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Nana N's updateReviewer Update
21 Aug 2025, 10:09I sent documents 4/5 days ago,
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Nana N's update21 Aug 2025, 10:09
Reviewer Update
I sent documents 4/5 days ago,
Sanlam's replyOfficial
21 Aug 2025, 10:21Please do not respond on this platform, we are communicating with you via your direct e-mail.
Sanlam's reply21 Aug 2025, 10:21
Official
Please do not respond on this platform, we are communicating with you via your direct e-mail.
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Nana N's updateReviewer Update
21 Aug 2025, 10:29Please consider my request as well. Then after I see progress, then I can communicate with you as well, because I've been trying to reach you but you were ignoring me
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Nana N's update21 Aug 2025, 10:29
Reviewer Update
Please consider my request as well. Then after I see progress, then I can communicate with you as well, because I've been trying to reach you but you were ignoring me
Sanlam's replyOfficial
21 Aug 2025, 10:31Please see my response, the claim documents were received and escalated to the claims management team
Sanlam's reply21 Aug 2025, 10:31
Official
Please see my response, the claim documents were received and escalated to the claims management team