Assupol step up

If possible I’d rate them no star. Last week MondAy my mom sent in a death claim. They said it would take 24/48 hours for the claim to be paid out on their documents .

A week later my mom hadn’t received her claim nor did they bother to make any communication with her . The Monday she sent in the claim they responded with a reference number which meant all was well . Only to find out after calling numerous times that they had only received one document which they didn’t bother to call and let her know.

After a Helpful agent helped she got the payout but as I write this it’s still short with R3000

And she has then yet again had to call to find out why the money is not paid in full . As we await to hear the reason if ever they will bother to respond or we will have to yet again purchase airtime to get a service one is paying for monthly

I ask myself when the funerals occur do they show up or they do this to everyone

Assupol your service is baaaaad but funny enough you don’t delay when you have to take the stop order