Assupol service to clients deteriorates

Assupol sent me the sms below this text to claim that my policy is in arrears. When I called, the call centre was jammed with calls. However, reference was made for one to email client services. I wrote an email on 21 April 2024, still no feedback. Some of our frustrations are unnecessary. This company's service has declined.

Dear Client, we acknowledge receipt of your payment of arrear premium on policy number AL*** The outstanding balance on the policy is R617.31 .For enquiries please call ***. Assupol.